REFUND POLICY
REFUND & TICKET TRANSFER POLICY
At Roots & Reeds, we understand that life can be unpredictable. While we do not offer refunds for our workshops, retreats, or sessions, we aim to be fair and supportive within the following guidelines:
TICKET TRANSFERS
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You may transfer your ticket to another person if you notify us at least 48 hours before the scheduled event.
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Transfers must be arranged directly with us via email or phone to ensure a smooth handover.
EXCEPTIONAL CIRCUMSTANCES
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In rare and exceptional situations, we may offer alternative arrangements at our discretion. This could include partial credit or rescheduling, depending on the nature of the event and the circumstances involved.
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We kindly ask that you communicate with us as early as possible if something arises.
EVENT CANCELLATION BY US
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If we must cancel an event due to circumstances beyond our control (e.g. venue issues, illness, extreme weather), we will aim to refund all participants minus a small administration fee to cover incurred costs.
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If cancellation is due to our own error or decision, a full refund will be provided.
IMPORTANT NOTES
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Refunds are not available for no-shows or late cancellations (less than 48 hours notice).
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All communications regarding transfers or exceptional requests must be made in writing.
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We reserve the right to update this policy as needed, and any changes will be clearly communicated on our website.